Premium Articles
Beyond the Transaction: Labor shortage still challenges reconditioning segment
Monday, Apr. 24, 2023, 12:34 PM
Sarah Rubenoff, Correspondent
Most industries today have felt the pains of an across-the-board labor shortage after the COVID-19 pandemic wreaked havoc on industries across the board.
The labor shortage in the reconditioning and service departments was a challenge long before the outbreak of the COVID pandemic.
This just made it even worse.
That’s apparent from Auto Remarketing’s conversations with recon execs and leaders in March, who all vocalized how difficult it is to find quality recon workers that have the potential for long-term employment. Many candidates ... [Read More]
Beyond the Transaction: Need an inspection and condition report? There are options and apps for that
Wednesday, Apr. 19, 2023, 11:44 AM
Arlena Sawyers, Correspondent
Dealers and others who need to know the true condition of a used vehicle or perhaps want to quickly inspect a customer’s vehicle sitting in their service drive, are being given more options than ever before for obtaining that peace-of-mind intel.
Some of the more recent entrants into the inspections and condition reports space use apps to get the job done and along with others, have developed sophisticated technology, often powered by machine learning and artificial intelligence.
Then there are companies such as [Read More]
Inside Canada’s EV sales, demand & used supply
Monday, Apr. 17, 2023, 05:46 PM
Sarah Rubenoff, Correspondent
In the past few years, high used- and new-vehicle prices kept many from scooping up their next vehicle, be it an electric or traditional internal-combustion engine vehicle.
As prices normalize, EVs — which normally tout a higher price tag than comparable ICE vehicles — are becoming more viable for consumers trying to make a vehicle-purchase decision.
To get a pulse on further movement in the used EV market in Canada, Auto Remarketing Canada explored recent news and reached out to experts throughout the industry ... [Read More]
Q1 used-car sales figures down 2.5% from ’22
Friday, Apr. 14, 2023, 12:39 PM
Joe Overby, Senior Editor
The used-car market continues to face several headwinds, and amid those challenges, Cox Automotive shared an update on how pre-owned sales fared in early 2023.
According to data provided specifically to Auto Remarketing via email, there were an estimated 9.38 million total used-car sales in the first quarter, down from 9.62 million in Q1 2022.
Total used-car sales came in ... [Read More]
EV trends stand out in CBB’s 2023 Best Residual Value Awards
Thursday, Apr. 13, 2023, 11:47 AM
Sarah Rubenoff, Correspondent
Canadian Black Book’s annual Residual Value Awards, which were released earlier this spring, revealed some interesting movement in electric vehicle residual values.
It shook out that EVs are expected to hold more value after four years than their internal combustion engine car counterparts.
Specifically, the residual value average for EV winning cars is ... [Read More]
Beyond the Transaction: New tool to track service-to-sales metrics can boost new car sales by providing a KPI
Wednesday, Apr. 12, 2023, 04:29 PM
Alysha Webb, Correspondent
This feature is part of Auto Remarketing’s upcoming “Beyond the Transaction” edition, which is the May print issue of the magazine. It is available for Cherokee Media Group Premium subscribers now. “The sales department sells the first car; the service department sells the second” is a well-known dealership saying. And the service department’s importance to […] [Read More]
Tennessee auction opens new facility amid seller’s market for wholesale real estate
Tuesday, Apr. 11, 2023, 04:34 PM
Sarah Rubenoff, Correspondent
In today’s environment, you hear about far more about mergers and acquisitions in the auction market than the creation of new physical facilities.
Often the more popular route for independent auction owners is to sell to larger auction chains or digital auction companies.
But Auto Remarketing wanted to see what was on the other side of the coin ... [Read More]
Beyond the Transaction: Wholesale appetite for reconditioning services remains strong
Tuesday, Apr. 11, 2023, 03:44 PM
Sarah Rubenoff, Correspondent
There may not be any sector in the auto industry where reconditioning is more important than the auction business.
When cars flow through the physical lanes or online sales, it is key they are in top condition to catch potential buyers’ eyes.
This is especially true as the digital auto auction industry continues to grow at a lightning pace. Strong reconditioning services can put buyers’ minds at ease, even if they can’t kick the tires before making a purchase ... [Read More]
Wholesale EV volumes climb 40% at Manheim
Monday, Apr. 10, 2023, 03:22 PM
Joe Overby, Senior Editor
While still a relatively small piece of the overall wholesale market, the tide is turning for electric vehicles at auction.
There were close to 9,800 electric vehicles sold through Manheim’s wholesale channels in the first quarter, an all-time high. It also beat year-ago figures by 40% and was 82% higher than Q1 of 2021, parent company Cox Automotive said during a presentation last week around the latest Manheim Used Vehicle Value Index.
The 9,796 EVs sold through Manheim in Q1 also ... [Read More]
Beyond the Transaction: More education for electric vehicle service advisors can improve customer satisfaction
Friday, Apr. 7, 2023, 09:39 AM
Alysha Webb, Correspondent
This feature is part of Auto Remarketing’s upcoming “Beyond the Transaction” edition, which is the May print issue of the magazine.
It is available for Cherokee Media Group Premium subscribers now.
While they currently represent only about 6% of U.S. auto sales, battery electric vehicles are already making their impact felt in dealerships’ service departments. BEV owners’ dissatisfaction with their service experience helped pull down the overall score on J.D. Power’s 2023 U.S. Customer Service Index Study.
That needs to be fixed ... [Read More]