Mitsubishi Motors North America has added Xtime, Cox Automotive’s service appointment scheduling platform, to its MiCAR digital customer experience management platform for Mitsubishi dealers.

“At Mitsubishi Motors, our customers expect quality, speed, efficiency and transparency across the end-to-end service experience, and the addition of Xtime to our internal MiCAR program stands to help our dealer partners deliver just that,” Mitsubishi North America vice president of aftersales Dan Ball said.

“MiCAR delivers a completely digital connected service experience, and when combined with the convenience and power of Xtime’s easy-to-use appointment scheduling capabilities, it’s a win for both our dealer partners’ efficiency and their customers satisfaction.”

In a news release, Cox said Xtime provides multi-channel scheduling options, consistent tablet check-in and checkout, and built-in inspection processes with integrated customer approvals, allowing Mitsubishi dealers to elevate their service operations while driving retention and boosting profitability.

The company said data from all Xtime dealers between July 2021 and June 2022 shows dealerships can increase retention by up to 15% and inspection services by up to $129.

The combination of Xtime and MiCAR, Cox said, allows Mitsubishi dealers to provide customers with professional recommendations and pricing; shop management, scheduling controls and video capture; integrations with declined services, tires, loaner management and more; and integrated, flexible ridesharing capabilities powered by Lyft.

Xtime director of product consulting Skyler Chadwick said more than 7,600 dealers are currently using Xtime “to enhance the customer service experience.”

“The digital dealer experience has arrived and those still using unautomated, legacy processes that don’t provide a modern, convenient service experience risk being left behind and leaving revenue on the table,” he said.

“Mitsubishi Motors’ adoption of Xtime to optimize the dealer service experience demonstrates once again how, for more than 100 years, its ambitious, disruptive approach and pioneering use of technology have positioned the company as a leading change agent in the automotive industry.”