Automotive communications intelligence platform CallRevu has launched ServiceVision Pro, an artificial intelligence-powered technology tool designed for retail automotive fixed operations.

In a news release, CallRevu called ServiceVision Pro a “paradigm shift” for fixed ops departments, offering “unparalleled call coverage, real-time alerts and transformative insights.”

The tool is designed to provide comprehensive coverage on fixed ops calls, empowering dealerships with insights taken from every conversation. It includes real-time alerts and actionable data analytics powered by AI.

“In today’s fiercely competitive automotive landscape, exceptional customer service is non-negotiable,” CallRevu CEO Ben Chodor said this week. “ServiceVision Pro isn’t just a tool. It’s a transformational force. We’re providing fixed ops departments with revolutionary conversational intelligence that will drive exceptional customer service and, ultimately, skyrocket revenue.”

CallRevu said ServiceVision Pro allows fixed ops managers to evaluate metrics such as appointment-setting success rates, customer frustrations, pricing inquiries, recall-related conversations and categorization based on service products discussed in calls, which in turn enable targeted coaching strategies that result in improved performance.

The company also promises “groundbreaking changes” in the way dealerships engage with customers, using insights for personalized customer service and optimizing operations for revenue growth.